Services

Precise, fully documented on-site work

Every intervention is tracked in our portal: timestamps, actions performed, photos and a PDF report.

Remote & Smart Hands

Your eyes and hands in the data hall: from simple tasks to technical work guided by your own engineers.

  • Power cycling, visual checks, LED status reports
  • Patching, re-cabling, labelling
  • Replacement of disks, PSUs and optical modules
  • Live assistance to your engineers over video

Equipment installation

Receiving, racking and powering up your hardware in line with site rules.

  • Delivery reception and inspection
  • Racking, structured cabling, cable management
  • Power-up and initial console configuration
  • Before / after photos and inventory

Preventive & corrective maintenance

Scheduled visits to prevent failures, and immediate response when an incident strikes.

  • Periodic inspections following your checklist
  • Cleaning, fan and power supply checks
  • Fault diagnosis and part replacement
  • Warranty and RMA follow-up

Fiber troubleshooting & OTDR testing

Fault location and optical link qualification, from the patch panel to the landing station.

  • OTDR and optical power (link budget) measurements
  • Connector inspection and cleaning
  • Break and attenuation location
  • Actionable test reports

Inventory audit

A reliable picture of your racks: equipment, serial numbers, space usage and cabling.

  • Rack-by-rack, U-by-U survey
  • Serial numbers and asset tags
  • Connection mapping
  • Excel deliverable and photos

Vendor management

We coordinate manufacturers, carriers and site contractors on your behalf.

  • Opening and tracking vendor tickets
  • Hosting and escorting field engineers
  • Parts reception and RMA returns
  • Coordination with data center staff

Outage support

During a major incident, an engineer stays on site at your NOC's disposal until service is restored.

  • 24/7 dispatch in under 2 hours
  • Continuous on-site presence
  • Regular status updates
  • Detailed incident report

Need hands on site in Djibouti?

Tell us about your infrastructure and we will propose a plan tailored to your sites and SLAs.