Remote Hands · Smart Hands · Djibouti
Your trusted hands on the ground in Djibouti
On-site support for data centers, subsea cable landing stations and telecom networks. We act on your behalf, around the clock, with carrier-grade discipline.
- 9years of data center experience
- < 2h to be on site (P1)
- 24/7 availability, holidays included
Our services
Everything an on-site engineer can do for your infrastructure
You manage remotely, we act on the ground: from the data center and fiber testing to computer installation, repair and setup for businesses and individuals.
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Remote & Smart Hands
Your eyes and hands in the data hall: from simple tasks to technical work guided by your own engineers.
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Equipment installation
Receiving, racking and powering up your hardware in line with site rules.
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Preventive & corrective maintenance
Scheduled visits to prevent failures, and immediate response when an incident strikes.
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Fiber troubleshooting & OTDR testing
Fault location and optical link qualification, from the patch panel to the landing station.
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Inventory audit
A reliable picture of your racks: equipment, serial numbers, space usage and cabling.
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Vendor management
We coordinate manufacturers, carriers and site contractors on your behalf.
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Outage support
During a major incident, an engineer stays on site at your NOC's disposal until service is restored.
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OmniX Monitor: 24/7 monitoring
Our monitoring platform watches your network, servers, applications and data centers around the clock, and alerts the right person by SMS as soon as an outage is confirmed, even without Internet.
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Computer installation
For businesses and individuals: we install and set up your computers, printers and software, ready to use.
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Computer troubleshooting & repair
Slow, broken or infected computer? Fast diagnosis and repair, on site or at our premises, for businesses and individuals alike.
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Network, Wi-Fi & security setup
A reliable, secure network, from home to office: Internet connection, Wi-Fi, sharing and data protection.
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IT support & maintenance
Hand us your IT: a single point of contact, fast response and full tracking in our client portal.
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Let's discuss your needs
Request a quote
Our platform
OmniX Monitor, the most powerful monitoring system
Monitor everything, understand everything, act faster. OmniX Monitor watches your network, servers, applications, power and data centers from a single console, and alerts the right person by SMS as soon as an outage is confirmed, even without Internet.
Free demo, no sign-up: credentials are shown on the login page.
- Multi-protocol: ICMP, SNMP v1/v2c/v3, SSH, HTTP/API, TCP/UDP, DNS, TLS and Windows, Linux, macOS and Android agents
- Smart alerting: automatic root cause, escalations, on-call rotas, SMS even without Internet
- NOC dashboards, TV wallboard, interactive map, data center and 42U rack views
- OmniX AI: health score, saturation forecasts and 7-day outage risk
- IT asset inventory, floor plans, IPAM, network configuration backups
- SLA, MTTR and availability reports in PDF, Excel and CSV, in French, English and Arabic
Wherever your traffic flows
- Djibouti's 2 data centers
- YAC station
- Haramous CLS
- Rasdika CLS
- To7 CLS
Why OmniXPro
A local partner with international standards
We know Djibouti's sites, teams and suppliers. You save time on every incident.
Our commitments-
Local expertise
We work regularly in Djibouti's 2 data centers and at the YAC, Haramous, Rasdika and To7 cable landing stations. We know the access procedures, the site teams and local constraints.
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CDCP-certified team
Our engineers are Certified Data Centre Professionals and follow data hall operations best practice.
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Fast escalation
We engage the relevant manufacturers, carriers and utilities directly, with no middleman.
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Transparent reporting
Every ticket is timestamped and tracked in your portal: real-time SLAs, PDF reports with photos, hours used.
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Controlled costs
A clear monthly plan, included hours that roll over, rates known in advance. No surprises on the invoice.
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Available 24/7
An on-call rota covers nights, weekends and public holidays. P1 tickets trigger an immediate alert.
How it works
One request, full tracking, one report
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Request
You open a ticket in the portal (or by email / phone for a P1): site, priority, equipment, description.
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Acknowledgement
A manager qualifies the request, assigns an engineer and confirms acknowledgement. The clock stops.
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Intervention
The engineer travels to site, keeps you posted at every stage (en route, on site) and works with your team.
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Report
You receive a detailed report: hours, actions performed, parts, photos. Downloadable as PDF.
Need hands on site in Djibouti?
Tell us about your infrastructure and we will propose a plan tailored to your sites and SLAs.